In case of hardware failure contact our Support on help.endian.com to validate the hardware issue. If confirmed you will receive the RMA form to fill out. Wait for RMA Authorization Number and return instructions from Endian Administration office.
If covered by hardware warranty, the shipment cost of the replacement unit/part will be at Endian’s expense.
|If you your appliance is under warranty, RMA will be handled in the following way:
|STANDARD MAINTENANCE (end of sales service): Replacement service – Return to Factory mode
|PREMIUM MAINTENANCE: Hot Replacement service. A replacement unit is shipped as soon as the RMA is authorized.
If your appliance is out of warranty, RMA will be handled in the following way:
- Return to Factory mode
- analysis of the failure
- repair or replacement (at customer's charge)
- shipment at customer expenses
DOA (Dead-on-arrival): if your Endian appliance is Dead On Arrival you must contact our Support and get acknowledgement within 7 days. Wait for RMA Authorization Number and return instructions from Endian Administration office.