Terms and Condition
Shipping
Items in stock shall be shipped within 5 business days of order date. Unless otherwise specified, Endian will use the provided billing address as shipping address. All orders are shipped via FedEx courier or similar.
| Important note for international customers |
| Endian is not responsible for orders after leaving our warehouses. We are not responsible for Duties and Customs. Before placing an International order, please check with your Government Authorities and make sure that the product you are ordering is Legal in your country. We are not responsible for finding and informing you about your country’s Customs regulations. We are not responsible for any confiscations done by your Government for any reason whatsoever. We are not responsible for contacting customs in your country in attempt to locate a package. If your order was confiscated by your government, you will not receive a refund on your order. Please make sure you understand our policies and e-mail us if you have any questions. |
Return & refund policy
| Hardware appliances | |
| Returns or exchanges must be claimed within seven (7) days from the date of receipt | |
| Refunds are given only for products with original packaging and valid invoice | |
| No refunds on damaged or partially used products | |
| Shipping fees on returns are at customer charge unless the return is due to an Endian mistake (e.g. Wrong product) | |
| Software and virtual appliances | |
| Returns or exchanges must be claimed within seven (7) days from the date of receipt of license | |
Hardware replacement - RMA
In case of hardware failure contact Endian support on help.endian.com to validate the hardware issue and confirmation of application.
DOA (Dead-on-arrival): if your Endian appliance is Dead On Arrival you must contact Endian support within seven (7) days from the date of receipt.
| Hardware warranty terms and conditions | |
| Hardware warranty is given for two (2) years. More information can be found in the Endian SLA | |
| RMA services are guaranteed until the End of Life date of the respective hardware model | |