Customer Satisfaction is Our Priority
Endian Support
Endian strives to deliver a high level of customer satisfaction to our partners and customers. Getting support from Endian means you get access to friendly, highly-skilled technicians who will work diligently to solve your issue quickly and effectively.
How to Get Endian Support
Just follow these simple steps to ensure you get helpful, timely support for your Endian appliance.
If you purchased from an Endian Reseller or Partner
Please ensure you have your device information including serial number and/or valid maintenance activation code ready and then contact your local Endian Reseller or Partner from whom you purchased your product. If you have difficulty locating this information, please contact your local sales office who can assist you.
If you are an Endian Reseller/Partner or you purchased directly from Endian
Please verify that the system on which you need technical support has a valid and updated Maintenance subscription. If it does, you can contact Endian Support Center by logging a ticket request. You will receive a confirmation email with a ticket number and your request will be processed and followed until the problem is solved.
Get Support
Technical support is only available for Endian Enteprise version, not for Endian Firewall Community edition.
| Professional (Active License) | Get Support |
| Professional (Inactive License) | Contact Endian |
Endian Documentation
Find what you’re looking for when you need it. We have comprehensive documentation regardless of Endian series or version (current and previous). Utilize our intuitive table of contents or search feature to get the answers about Endian you need quickly and efficiently.
Endian Knowledge Base
Utilize our extensive knowledge base filled with how-to’s, configuration guides, help articles and instructional videos to get the help you need.
Knowledge Base & Forums:
Endian - End Of Life
As Endian solutions are constantly evolving towards more performing and more efficient platforms, we periodically announce End of Sale and End of Life cycles milestones, along with the recommended migration path to the latest generation replacement product.