Level 3 Support Engineer
Customer satisfaction for Endian has top priority. Support is provided by competent technicians who carry out their work efficiently and effectively to solve problems in the shortest time, with a friendly approach to the customer.
In recent years Endian has maintained a very high level of customer satisfaction, close to 100%. We are looking for a Support Engineer to be trained and included in our support team in order to constantly guarantee these standards of service to our customers.
Responsibilities
| Investigating and resolving technical issues |
| Diagnosing hardware and software malfunctions |
| Answering customer inquiries and providing guidance to users |
| Escalating complex issues |
| Documenting issues and solutions |
| Working with internal teams |
| Identifying and implementing process improvements |
| Staying up-to-date on new technologies |
Profile and skills
| minimum of 3 years of experience in Linux system administration: | |
| updates, package management (rpm), services (systemd) | |
| scripting (bash, python) | |
| debugging: log analysis (system logs) and bug replication | |
| minimum of 3 years of experience in Linux networking: | |
| netfilter / iptables | |
| routing | |
| IPS/IDS (snort) | |
| VPNs (OpenVPN, IPSEC) | |
| network debugging (routes, packet analysis) | |
| experience with managing firewalls and UTM appliances | |
| familiar with Agile workflow and Atlassian tools (jira, bitbucket, confluence) | |
| ability to diagnose and resolve technical problems efficiently | |
| good written and verbal communication skills in English and Italian | |
| ability to provide excellent customer service and support | |
| ability to think critically and solve complex problems | |
| ability to adapt to new technologies and changing environments | |
What we offer
- Agile structured, easy-going, distributed multi-national, multi-language organization
- Workplace which is never boring and allows the possibility to evolve professionally
- Possibility and encouragement to take a part on development of the company
- Flexible working location and hours
- Snacks and drinks at the office, lunch contribution