Working location: Bolzano & Remote
Solution Engineer DACH
The Solution Engineer supports the design, presentation, and implementation of Endian solutions for customers and partners. The role collaborates with Sales, Support, and internal technical teams to translate customer requirements into effective technical solutions, contributing to both pre-sales activities and solution deployment.
The role focuses on supporting customers and partners operating in the DACH market (Germany, Austria, Switzerland), requiring the ability to work in German as well as English and Italian within the internal organization.
Responsibilities
- Design of technical solutions aligned with customer and partner requirements
- Technical contribution to the pre-sales process through analysis of customer needs and definition of appropriate solutions
- Technical positioning and presentation of solutions to customers and partners
- Technical guidance for customers and partners during solution deployment, configuration, and initial setup
- Validation of technical solutions through proof-of-concept (PoC) activities and evaluations
- Technical point of contact for German-speaking customers and partners
- Collaboration with internal technical teams for the analysis and escalation of complex technical issues
- Contribution to the development and maintenance of technical documentation and deployment guidelines
- Collection and communication of field feedback to product management and internal teams
- Contribution to partner enablement and technical training activities in the DACH region
Profile and skills
Technical skills
- Solid knowledge of IP networking (addressing, routing, firewalling, VPN)
- Understanding of network security concepts and secure connectivity architectures
- Familiarity with Linux-based systems and virtualized environments
- Ability to design and present technical solutions based on customer requirements
- Ability to perform configuration, validation, and troubleshooting activities
- Experience with cybersecurity technologies such as firewalls, VPNs, and secure remote access solutions
- Experience with IT service management tools such as Jira, Confluence, or equivalent platforms
- Understanding of ITIL best practices for IT service management
- Awareness of ISO 27001 principles related to information security and operational processes
- 2–5 years of experience in networking, cybersecurity, solution engineering, or technical pre-sales roles
- Fluent German (required) to support customers and partners in the DACH market
- Professional English (spoken and written)
- Italian (spoken and written)
Soft skills
- Strong communication and presentation skills
- Ability to interact effectively with customers and partners in technical discussions
- Ability to coordinate across technical teams and collaborate cross-functionally
- Analytical and solution-oriented thinking
- Teamwork and collaboration mindset
- Accuracy, accountability, and reliability
- Flexibility and autonomy in problem-solving
- Adaptability in dynamic and fast-changing environments
- Customer-oriented mindset
What we offer
- Agile structured, distributed multi-national, multi-language organization
- A stimulating work environment, with opportunities for professional growth
- Possibility and encouragement to take a part on development of the company
- Flexible working location and hours
- Snacks and drinks at the office, lunch contribution
- A workplace that values innovation, collaboration, and continuous learning