The company J.A. Becker & Söhne based in Erlenbach (Germany) near Heilbronn was founded in 1897 and in the course of its company history has developed into an internationally renowned manufacturer of compressors in the medium- and high-pressure range. By using the Proof of Concept Kit (POC Kit) from Endian, they were able to quickly and easily transition their company readiness for the digital transformation.
J.A. Becker & Söhne is a medium-sized German company, that always prioritizes quality and safety. In their old model, a technician travels regularly to the customer’s location to service the compressors. For the international customers, trained service partners assume this regular maintenance role. In case of an issue between the service visits, there is a service hotline at the customers disposal, that is able to solve most of the failures. In cases where the hotline cannot solve the problem remotely, a service technician is sent to the customer. With customers all over the world (including China), this support option is quite time-consuming and very expensive.